Privacy Policy

Effective Date: April 1, 2026

At orolaya, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from www.orolaya.com (the "Site").

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Device Information: We automatically collect information about your device, including your IP address, time zone, and cookies.

  • Support Information: If you contact our customer service team, we collect the information you provide to resolve your inquiry.

2. How We Use Your Information

We use your personal information to provide our services to you, which includes:

  • Processing payments, arranging for shipping, and providing you with invoices and/or order confirmations.

  • Communicating with you regarding orders or product inquiries.

  • Screening our orders for potential risk or fraud.

  • With your permission, providing you with information or advertising relating to our premium joint care products.

3. Sharing Your Personal Information

We share your Personal Information with third-party service providers to help us operate our store:

  • Service Providers: We use service providers like Shopify to power our online store and shipping carriers (e.g., USPS, UPS, FedEx) to deliver your premium products.

  • Compliance with Law: We may share your information to comply with applicable laws and regulations or to protect our rights.

4. Cookies & Tracking

Orolaya uses cookies to enhance your shopping experience, remember your cart, and analyze our Site traffic. You can choose to disable cookies through your browser settings, though some features of the Site may not function properly.

5. Your Rights (CCPA/GDPR)

Depending on your location, you may have the right to access the personal information we hold about you, to port it to a new service, or to ask that your personal information be corrected, updated, or erased. To exercise these rights, please contact us using the information below.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Security

We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. All credit card information is encrypted using secure socket layer technology (SSL).

Contact Us

For more information about our privacy practices, or if you have questions or complaints, please contact our Privacy Compliance Officer:

  • Phone: (+1) 838-232-4785

  • Email: service@orolaya.com

  • Address: 16008 KAMANA RD, SUITE 100, APPLE VALLEY, CA 92307, USA