Shipping Information

Last Updated: April 1, 2026

At orolaya, we understand that when you are seeking relief from joint discomfort, every day counts. That’s why we partner with premium global carriers to ensure your therapeutic products arrive safely, securely, and as quickly as possible.

1. Order Processing Time

  • Preparation: All orders are processed within 1-3 business days.

  • Quality Check: Each orolaya product undergoes a final inspection before leaving our fulfillment centers to ensure it meets our high standards for performance and safety.

  • Notification: You will receive a confirmation email with a tracking number once your order has been dispatched.

Note: Orders are not processed or shipped on weekends or major holidays.

2. Shipping Rates & Delivery Estimates

We offer tiered shipping options to meet your needs:

Shipping Method Estimated Delivery Time Cost
Standard Shipping 5 – 8 Business Days FREE (on orders over $50)
Expedited Shipping 3 – 5 Business Days Calculated at Checkout
International Shipping 10 – 15 Business Days Calculated at Checkout

Delivery times are estimates and may vary slightly due to carrier delays or high-demand seasons.

3. Tracking Your Shipment

Once your order is in transit, you can track its journey directly on our website or via the carrier's portal (UPS, FedEx, DHL, or USPS).

  • Real-Time Updates: Stay informed from the moment your package leaves our facility until it reaches your doorstep.

  • Need Help? If your tracking information hasn't updated within 48 hours, please reach out to our support team.

4. International Shipping & Customs

Orolaya proudly ships to customers worldwide. For international orders:

  • Customs/Duties: Please be aware that your order may be subject to import duties and taxes (including VAT) once a shipment reaches your country. These charges are the responsibility of the customer.

  • Accuracy: Please ensure your shipping address and phone number are correct to avoid delays in customs clearance.

5. Shipping to P.O. Boxes or APO/FPO Addresses

We can deliver most of our products to P.O. Boxes and military addresses. However, please note that Expedited Shipping is typically not available for these locations.

Missing or Lost Packages

If your tracking information shows "Delivered" but you have not received your package:

  1. Check with neighbors or building management.

  2. Wait 24 hours (sometimes carriers mark as delivered early).

  3. If it’s still missing, contact us at service@orolaya.com immediately so we can open an investigation with the carrier.

Contact Our Logistics Team

Have a question about a pending shipment? We are here to help.

  • Email: service@orolaya.com

  • Phone: (+1) 838-232-4785 (Mon-Fri, 9AM-5PM PST)

  • Office: 16008 KAMANA RD, SUITE 100, APPLE VALLEY, CA 92307, USA