Terms of Service

Last Updated: April 1, 2026

1. OVERVIEW

This website is operated by orolaya. Throughout the site, the terms “we”, “us” and “our” refer to orolaya. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

2. ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

3. PRODUCTS AND SERVICES

Certain products, such as our premium joint supports and heating pads, may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Refund & Return Policy. We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate.

4. MEDICAL DISCLAIMER

Orolaya provides joint support and heat therapy products for general comfort and wellness. Our products are not intended to diagnose, treat, cure, or prevent any disease.

  • The information provided on this site is for educational purposes only and is not a substitute for professional medical advice.

  • Always consult with a healthcare professional before using heat therapy or joint supports, especially if you have pre-existing medical conditions or are pregnant.

5. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

6. INTELLECTUAL PROPERTY

All content on this site, including but not limited to text, graphics, logos, images, and software, is the property of orolaya and is protected by international copyright and trademark laws. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission by us.

7. LIMITATION OF LIABILITY

Orolaya shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind arising from your use of any of our products or the service. Your use of our products is at your own risk.

8. GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of California, United States.

9. CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

  • Email: service@orolaya.com

  • Phone: (+1) 838-232-4785

  • Address: 16008 KAMANA RD, SUITE 100, APPLE VALLEY, CA 92307, USA